Joshua Posted August 15, 2009 Report Share Posted August 15, 2009 I’m afraid that it’s with regret I must inform you all that from this moment on we will be making a £1 charge for each technical support or how to..... ticket we receive. This has been caused by countless numbers of emails requesting us to inform people of how to change their gender on the forums, their profile picture or even adding a picture to the forums. Each of these issues can be resolved by the user spending the time to find the answer. The charge for submitting tickets is to act as a deterrent not for any other reason. Our priority must be to continue to offer support to the many people that write to us each and every day. This is offered free of charge and will continue that way. Should you be reporting an issue that is not spoken about in faq’s, knowledge base or help files then we shall happily refund your money. Link to comment Share on other sites More sharing options...
sanctuary Posted August 15, 2009 Report Share Posted August 15, 2009 (edited) . Edited August 15, 2009 by sanctuary Link to comment Share on other sites More sharing options...
Joshua Posted August 15, 2009 Author Report Share Posted August 15, 2009 As i said if the issue is a fault with the software or one that isnt answered any where else then it will not cost a penny. This is for people who continually submit tickets instead of finding the answer themselves. Any tickets submitted prior to this rule wont be affected. Link to comment Share on other sites More sharing options...
roxy222 Posted August 15, 2009 Report Share Posted August 15, 2009 will the person who replied to kine still change the pic for me? they said they would and its really triggering sorry if its a waste of a ticket Link to comment Share on other sites More sharing options...
Joshua Posted August 15, 2009 Author Report Share Posted August 15, 2009 Any tickets submitted prior to this rule wont be affected. Link to comment Share on other sites More sharing options...
sanctuary Posted August 15, 2009 Report Share Posted August 15, 2009 (edited) . Edited August 15, 2009 by sanctuary Link to comment Share on other sites More sharing options...
roxy222 Posted August 15, 2009 Report Share Posted August 15, 2009 thank you Link to comment Share on other sites More sharing options...
piuma Posted August 15, 2009 Report Share Posted August 15, 2009 can we start a thread, were people can come and ask questions if they are having problems, and then the whole forum can reply to each other, im sure most people know how to do things so we can all try and help each other??? just a suggestion xxxx Link to comment Share on other sites More sharing options...
Data Posted August 15, 2009 Report Share Posted August 15, 2009 Since we are paying customers now, perhaps we should not be restricted to asking about the forums. Hey if its £1 a quesion: Where have my spare pair of glasses gone? What is the meaning of life? Link to comment Share on other sites More sharing options...
Joshua Posted August 15, 2009 Author Report Share Posted August 15, 2009 can we start a thread, were people can come and ask questions if they are having problems, and then the whole forum can reply to each other, im sure most people know how to do things so we can all try and help each other??? just a suggestion xxxx Sounds like a good idea to me but you dont need my permission to post this nor any other post you wish to make Meme - your wearing them on your head to live That will be two quid plus tip! Link to comment Share on other sites More sharing options...
roxy222 Posted August 15, 2009 Report Share Posted August 15, 2009 ha ha ha ha omg thats the first time iv laughed in ages!!!!!!!!!! thank you meme piuma yours is v good idea while on subject of stuffs can mods pin piuma thread for checking in how we're feeling pls pls pls Link to comment Share on other sites More sharing options...
sanctuary Posted August 15, 2009 Report Share Posted August 15, 2009 (edited) . Edited August 15, 2009 by sanctuary Link to comment Share on other sites More sharing options...
Joshua Posted August 15, 2009 Author Report Share Posted August 15, 2009 Yes of course. Submit the ticket of the link you would like pinning. And before some smart ass asks if they will be charged, No. :) Link to comment Share on other sites More sharing options...
Roses Posted August 15, 2009 Report Share Posted August 15, 2009 Sounds fair enough to me Josh. Thread for tech support sounds cool too. xxxxxxx Link to comment Share on other sites More sharing options...
Benway Posted August 15, 2009 Report Share Posted August 15, 2009 hey meme, cheers for the giggle damn i needed it. Link to comment Share on other sites More sharing options...
placebo69a Posted August 16, 2009 Report Share Posted August 16, 2009 Seriously?! This is the best solution you could come up with for dealing with people submitting tickets on bullshit? Punishing people who actually help you make the site work better by making them pay and then having to demand a refund? You're not deterring the bullshitters you're deterring anyone who needs help with a technical issue. This is a bad move in my opinion. I realise you need to deter people from submitting tickets on bullshit, but doing it on the backs of the ones who are trying to help is ungrateful. I won't be submitting any more tickets, since there's a cost involved. So you've already lost the assistance of one person who wasn't abusing the system as a result of the new policy - Mine. I find it questionable that this is really only meant to deter people who waste the tech team's time. It stinks of ulterior motives, in my opinion. Maybe there's a real reason to add this cost and if there is, I'd rather know that than get told it's the one cited. The reason given seems, to me, unfair and unwise. Link to comment Share on other sites More sharing options...
Joshua Posted August 16, 2009 Author Report Share Posted August 16, 2009 Are you suggesting im lieing? Its unfair to expect the volunteers of this site to continously answer the tickets of people who are unwilling to search the user help manuals. This takes much of our time away from support which is what we are here for. I dont see why this is an issue for those who genuinely have a tech support issue. Look through the manuals Dont find an answer Submit a ticket Include you couldnt find your answer We confirm its not there We provide the answer for you and refund the £1 - There is no need to demand a refund, Its given with a smile See. We add this question to the user help files. How are genuine people who have done their bit to loose out? Link to comment Share on other sites More sharing options...
placebo69a Posted August 16, 2009 Report Share Posted August 16, 2009 I'm not suggesting you're lying. Some genuine people who do their bit, like me, won't want to deal with paying for support. I'm not gonna go through the trouble of transferring funds, even if it's just £1, just to open a tech support ticket. Why do I have to pay (even if I eventually get refunded I'm still paying) for volunteer work? You could simply make the decision to only provide tech support via ticket submission, and put a new system in place for paid user guidance. Instead I'm getting charged for something so that people who want help are deterred from getting it? I'm sorry, this is not a logical solution to the problem you're having, which I understand and can relate to from a support specialist's perspective. That's why I question the reason you gave for it. It's not that I don't believe you, it's that I believe you're smarter than this. Link to comment Share on other sites More sharing options...
roxy222 Posted August 16, 2009 Report Share Posted August 16, 2009 thank you to whoever changed my pic hank you v v much Link to comment Share on other sites More sharing options...
Crystalfairy Posted August 16, 2009 Report Share Posted August 16, 2009 Does this mean that those like myself who have paid for their subscription by cheque cannot access the ticketing system? Crystalfairy Link to comment Share on other sites More sharing options...
piuma Posted August 16, 2009 Report Share Posted August 16, 2009 the only thing im worried about is for people who have no money in the bank, and really need help, what can they do? still we can use the thread can we have that pinned, if i need to submit a\ ticket i cant as im over drawn so i'll leave it. :) Link to comment Share on other sites More sharing options...
Shellybelly Posted August 16, 2009 Report Share Posted August 16, 2009 i cant get into my ticket to see did ye answer me about my problem and as i dont have money then i wont be makeing any more tickets ill make a post asking someone oh wait i not allow do that either as i wont be allow state my disputes in public and yet i cant pm staff or anyone as some genius decided i should be punished for some other person bullying me in a pm. the joys of this site. yeah now let see how long i get banned for stating my upset this time Link to comment Share on other sites More sharing options...
Data Posted August 16, 2009 Report Share Posted August 16, 2009 The Report button still does not work for me either. Link to comment Share on other sites More sharing options...
ramfan007 Posted September 13, 2009 Report Share Posted September 13, 2009 I have just submitted the ticket. I have tried to find out how to pay the 1.00 by visiting www.bpdworld.org/ticket as stated in your text on the ticket but I am getting an error message (error 404 - Component not found). Please can you tell me how to pay. Ram Link to comment Share on other sites More sharing options...
Joshua Posted September 14, 2009 Author Report Share Posted September 14, 2009 for now just submit it in support Link to comment Share on other sites More sharing options...
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